Since the beginning of the COVID-19 pandemic, the City of Caledonia has been waiving the 5% penalty on delinquent utility bills. During this time the City has also been waiving the 3% fee for utility bills paid by credit card at City Hall or over the phone with City Hall staff.
Now that the COVID-19 pandemic is largely over in our area, the City Council recently voted at their June 14, 2021 meeting to reinstate the 5% penalty for any utility bill that is not paid by the posted due date. As a reminder, bills are due the 10th day of the month, unless the 10th lands on a weekend or City holiday. For example, July 10 is a Saturday, so the due date is Monday, July 12. Any balance not paid by close of business on July 12 would be assessed a 5% penalty.
During the City Council meeting on June 14, 2021, the City Council also voted to resume charging a fee for paying utility bills with a credit card at City Hall or through City Hall staff. However, the fee has been lowered from 3% to 2%. A convenience fee of 2% will also be charged for debit card payments. The City is collecting these convenience fees to offset the transaction fees the City has to pay to credit card and debit card companies when our customers use these cards to make their payments. (Please note that the 2% convenience fee applies to payments made through City Hall. The City does not have control over fees charged by PSN for using the online utility billing website.)
If you would like to sign up for automatic withdrawal, please stop into the Clerk’s Office. It is a free service that we offer.
If you have any questions or concerns about this notice, please contact the City at 725-3450.